Taxi Butler | iCabbi Marketplace Spotlight

Taxi Butler Co-founder Steven Blom fills us in on all things Taxi Butler and what he thinks about the future of the taxi industry

Published on 23.08.2019, in icabbi marketplace

Introducing Taxi Butler on the iCabbi Marketplace.


 

Visit Taxi Butler on Marketplace 

What is Taxi Butler?

Taxi Butler offers one-click taxi booking devices for taxi companies, taxi apps and private hire fleets to support their growth and automation. Our customers place the taxi booking devices in venues like hotels, bars, and restaurants to help them automate the booking process and to make ordering a taxi easier.

Who is your solution for?

We provide one-click, simple taxi booking devices especially made for hotels, bars, restaurants, company receptions, and businesses. Our customers are using the Taxi Butler to increase their job requests and automate bookings, while also reducing costs.

What is your company vision in one sentence?

We are connected to each other. 

What problem does Taxi Butler solve for taxi companies?

We support taxi companies and fleets by increasing their direct bookings from venues, supporting their local competitiveness and market share, and increasing their automation by reducing the need for the call center to handle basic taxi bookings.

For venues and the hospitality industry, we help to make ordering a taxi easier for venue staff like receptionists, and can help increase the level of service in those venues. Receptionists can order a taxi for their guests in one click, get live updates and ETAs of the taxi, and let customers know when the vehicle is outside.

Why should taxi and minicab companies sign-up to Taxi Butler via the iCabbi Marketplace?

Taxi Butler is the global leader in B2B taxi booking solutions. Starting in 2007, we have a head start of 10+ years and currently provide our service to 750+ taxi companies and apps across the world and they are generating 1+ million rides per month. We are integrated with 75+ software companies in the world which makes our service accessible to almost every taxi company.

Our customers love Taxi Butler as it has supported them with their business by increasing direct booking, improving automation, reducing call center costs and enabling higher customer retention.

We offer one month free of charge to test the Taxi Butler service with your own fleet. iCabbi and Taxi Butler have been long established partners for the last 6 years and would love to invite you to test the devices as well and increase your revenue.

How does your solution work with iCabbi fleets?

Taxi Butler is fully integrated with the iCabbi dispatch system, taking just a couple of minutes to set up, making implementation straightforward and hassle-free.

When the device is used, a trip request is sent to the iCabbi system with predetermined information such as a pickup location, vehicle types and any account information needed. When the job is accepted by a taxi driver, the Taxi Butler updates the display with information about the vehicle and an ETA for the customer. When the Taxi is outside the venue, the screen updates once more to inform the customer that their cab is outside.

In your opinion, what key developments should taxi fleets be planning for?

Taxi fleets have to step up their automation and adapt to the changing technology. Industry challenges like ride-sharing, connected vehicles, and ride-hailing apps have come to light and the industry players will need to strategize to help prevent market and industry disruption. Automating, innovating, and stepping up service quality will be essential for taxi fleets.

Can you tell us about any new products/services Taxi Butler plans to bring to the market?

We are currently working on an online web-booker developed specifically for hotels, bars, restaurants and other types of venues. Another solution that we are offering since a couple of weeks ago is a voice technology system to help automate call centres.

Is there a partner offer for iCabbi fleets? 

We offer one month free of charge to test the Taxi Butler service with your own fleet. iCabbi and Taxi Butler have been long established partners for the last 6 years and would love to invite you to test the devices as well and increase your revenue.

Describe the future of the taxi industry in 3 words...

Automation, innovation, and interconnectedness.

Sinead Gillett

Head of Content

iCabbi is the leading global innovator in cloud based dispatch systems, created with and for enterprise taxi partners to drive business growth.

The platform offers full visibility and control of business and is designed to reduce operational costs, increase efficiency through automation and drive customer satisfaction.

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