Downtime & Delays: 5 common myths about switching to an automated taxi system, debunked

“Our business goal is to make companies work better into the future. We make that happen by ensuring there are no mistakes”

Published on 14.12.2017, in automated taxi system

We’ve heard it all when it comes to myths around automation: and sure, it’s natural to harbour concerns when you’re considering a move to any new type of system for your business.

You may have heard rumours and stories from friends in the business, but they are often far from the truth. Below, we’re dispelling five of the most common myths and misconceptions about switching to an automated taxi system.

Myth #1: A could-based system isn’t flexible
Not so, says Niall O’Callaghan, our Chief Technical Officer. “You could argue that the resources are nearly infinite,” he says.

Part of the beauty of using the cloud is that it has the elasticity to cope seamlessly with varying workloads. Our system easily handles sudden spikes in traffic and it’s likely that once the system is in place, the only limiting factor may be the number of drivers you have.

This is a perfect example of how we can help your business to grow. “90 percent of our customers start to expand their businesses within 12 months of partnering with us because they can see the results,” confirms Andy Janes, Project Manager.

But our cloud-based flexibility isn’t limited to handling workloads: it can enable you and your staff to work differently too. For example, your dispatchers can operate from anywhere using a laptop, reducing the reliance on keeping the office open all the time. That flexibility extends to your operators, who’ll have the ability to set their own zones. We’ll work with you to create a customiseable solution that works for your particular needs

Myth #2: The system will go live before I’m ready
Our support team has set up hundreds of taxi companies and knows all the steps, pitfalls and pain points on the journey. Don’t worry: you won’t go live before you’re comfortable with your new system. “We’ve actually held back some customers from going live because they weren’t ready,” reveals Andy Janes.

“Our business goal is to make companies work better into the future. We make that happen by ensuring there are no mistakes.”

There are two main ways we do this:

  1. We identify a ‘super-user’ within each company.
  2. We provide extensive on-site training and support.

1. Say hello to your ‘super-user’
In each company we work with, we designate one person as a ‘super-user’. It’s usually the person in the office who’s good with computers or is a bit more technical. They’ll get additional training, so that they’ll have an excellent working knowledge of the new system and can help their colleagues too.

2. You’ll have lots of help and support
We don’t come into your business and do a complicated set up which you’ll never understand. “In fact, we get the taxi company to set up the back- and front-ends of the system,” reveals Andy Janes. This means you’re aware of what’s happening at each stage – because you’re the one setting the system up – with as much help from us as you need.”

In terms of time, you won’t be rushed. “Setup can take around eight weeks in total,” explains Andy. The timeframe can vary depending on your location, for example, but in general, it will be completed over a few weeks.

That gives you lots of room to learn how the system works, what’s involved and crucially, gives you reassurance as you transition to our automated system. “This process works,” Andy states. The point of having such a detailed and thorough training process is not only to give our customers the knowledge of how to use the system, but also confidence.”

Once you’re live, our Support Team is on hand to deal with any queries you might have. And here’s where it all pays off: positive results soon start to appear: many customers expand their businesses with 12 months of partnering with us.

Central Cars Morley in Leeds is one such example: Craig Heravi has overseen double digit growth in fleet size since joining us. Likewise, Cabs4U in Aylesbury, Buckinghamshire, has grown from 50 cars to around 100 cars now since its go-live in 2016.

Myth #3: It will affect my current setup and system
“Our setup doesn’t impact on a current setup at all,” Andy Janes says. We know that customers often worry about their existing system and how a move will affect that – no one wants downtime and loss of revenue.

But with us, that won’t happen, because we set up our automated system separately. “If the customer has an old system, they can keep that going until we’re ready to take over,” Andy says. And there’s no need to worry about downtime, either: our servers have an uptime of 99.9 percent.

Myth #4: If there’s no internet, customers won’t be able to get through to me
One of the features that makes our system so impressive is that it is continuously running in the background – even if you’re not connected. That’s because it’s a powerful, cloud-based solution.

So, if your internet or phones go down, or if there’s a power failure in your office, the system can still take bookings and automatically allocate jobs to drivers.

One of our clients recently experienced an internet outage, with four hours downtime in their office. But that had no effect on the company’s drivers, because IVR kept running, pushing them from 50 to 80 percent automation.

Even if you’re temporarily offline, your business is not. Your customers can continue to make bookings and get where they need to. Because the system is hosted in the cloud, you or your team can also log-in remotely from home or any another location with power and connectivity.

This enables you to get back up to date with every transaction that took place during any downtime you may have experienced. That’s the power of the cloud.

Myth #5: My data isn’t secure
Sure, we know that some people may have doubts over the security of a cloud-based system, especially if they’ve no previous experience of using one. We use Amazon Web Services, and it has the highest security standards globally.

“Amazon Web Services servers have ISO certification and are used to handling data from banks, governments and hospitals, so they have a great record of security,” confirms Mark Maguire, Director of Operations.

Amazon Web Services’ locations feature military-grade levels of physical security. Inside, data is held behind five firewalls, using best practice industry standards, which are under constant monitoring. “It is infinitely more secure compared to having something stored on site,” states Niall O’Callaghan.

This gives you – and your customers – reassurance that that our cloud-based system adheres to the highest security standards concerning data, including Payment Card Industry (PCI) compliance. Plus, Amazon Web Services is already compliant with many of the new data security initiatives that are scheduled to come into effect, helping to keep you and your business secure into the future.

Want to scale your taxi business?
Thinking about innovating to ensure your taxi company’s future? Then get in touch: We’ve helped hundreds of taxi companies to become more efficient and profitable and can help you with any questions you might have.



iCabbi is the leading global innovator in cloud based dispatch systems, created with and for enterprise taxi partners to drive business growth.

The platform offers full visibility and control of business and is designed to reduce operational costs, increase efficiency through automation and drive customer satisfaction.

Learn more

Want to know more or have your say? Message in the comments below.

Check out our latest updates to find out what is coming next