From trying to get buy-in for a move to automation in the first place to worrying about the implications it’ll have for your business, making a move to a new taxi solution is not without its complications.
We understand that, and we’ve been there with taxi companies a time or two as well, so we’ve got a few essential tips and tricks to help you to achieve a smoother go live. Whether that’s choosing a team member who’s technically-minded to embracing the process from the get-go, there are many ways to make the transition less hassle.
Below, find our top five essentials to help you to achieve a smooth and successful go-live with an automated solution.
1. Work with your provider on a timeframe to suit you
This has to work for you, your team and your business. Don’t pressure yourself to be live in a timeframe that isn’t going to be easily achievable. Build in space to get set up so that you can allow for busy periods, such as the holidays, your annual planning sessions, or times when a you’ll have a lot of annual leave happening, for example over the summer months.
Making sure that you have the right team members available and enough time on your schedule are the best ways to ensure a smooth go live. That way, your new system will be set up before next time it gets really busy – and you’ll be primed to take full advantage.
2. Designate a ‘superuser’ for setup and training
This person will be your secret weapon. “Most taxi companies have one staff member, if not more, who is good with technology,” explains Andy Janes, Project Manager at iCabbi.
“This person will complete the tasks that we ask of them and will show others in your office how to use the system,” he says. Having this ‘superuser’ is key to being able to not only have an in-depth knowledge of your new system, but this person will also play a crucial role in ensuring that other staff members get up to speed – fast.
It’s important that the right person gets the job, though. “You do need someone who can commit to taking on this project. They need to give it at least a couple of hours every day for eight-to-twelve weeks,” Andy stresses.
Next, getting to grips with staff training is also vital for a smooth set-up, because your team will be your biggest cheerleaders for a new system once they understand its advantages. Giving appropriate training to all members of the team, from drivers to telephonists and managers, will help them to get to grips with a new system and allow them to see how much it’s going to benefit the company.
3. Use support staff along with your ‘superuser’
We’re here to help, and one of our secret weapons is your ‘superuser’. We empower that person in your company so that they can easily share their knowledge and expertise with everyone else.
But we know that in the early days of go-live, they may still come up against some challenges, which is where our support team comes in. “We’re at the end of the phone to help,” confirms Andy.
During the transition phase, there can be small issues that crop up. These may be simple things that your ‘superuser’ can easily fix, or work on with the help of our support team. It’s also good idea to develop a plan for what to do during a night shift when your ‘superuser’ may be off duty.
The important thing is to keep a calm head and logically work through whatever the problem is. Doing this will further improve your understanding of the system, and in most cases, these are likely to be one-off issues that only appear during the initial go-live period.
Once you’re up and running, we find that problems work their way out of the system very quickly.
4. Embrace the process
“We don’t promise customers they’ll be up and going in no time,” Andy says, adding “this is a process that takes time.”
Time to migrate depends on a variety of factors, from the size of your business to the system you’re switching over from. A smaller company can make the move faster than a much larger one – but everyone is different and our solution is designed with that in mind. Plus, we’ll be with you every step of the way for any questions you might have.
“There might be a bit of short-term pain for some companies when they look at cutting what doesn’t work efficiently right now,” company co-founder Bob Nixon rationalises. “But that means they’ll be ready to face the future in the best shape possible.”
5. Know what you want to achieve
You may want one or a variety of outcomes: more time for further business development (or yourself), more money, less stress, or a smoother operation in general. We make this all possible.
“Automation is a process to make your business more efficient,” Andy states. “We set you up with driver apps, passenger apps and automated call answering. Through the process of you learning how to use those, you can maximise your return from them.”
Being able to get hands-on with these new tools for your company will show precisely what is possible and will help to shape the future of your business – the way you want it.
“You can get a lot out of the solution,” confirms Andy. “You’ll be able to do more with the resources you have. Automation gives you extra time, and you can be productive with that.”
Make a move to automation
Want to expand your opportunities? Then get in touch. 90 percent of iCabbi’s customers have expanded their business within one year of implementing an automated solution. We help